Event Listings

Project managers and business analysts deliver “bad news” to our clients and colleagues almost daily – from resourcing challenges to scope creep to budget issues to schedule problems. If these conversations go badly, they can ruin a work relationship. If handled carefully and effectively, your relationships will be enriched. This makes message management critical – it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships. 

This Lunch & Learn helps PMs and BAs successfully have “bad news” conversations. Participants will develop strategies for changing the conversation from negative to positive, from disrespectful to appropriate. Participants will learn how to turn bad news delivery into an opportunity to provoke learning and enrich relationships.

Learning objectives include:

• Enabling PMs and BAs to understand how to successfully deliver bad news.
• Illustrating that bad news conversations are normal and can be used to create better solutions to problems if they are handled well.
• How to reduce conflicts and address disagreements related to bad news. 
• Having a range of options to consider before you contact the client or stakeholder.
• A strategy for planning bad news delivery to set yourself up for success.

Presented by – Paul Pelletier LL.B. PMP CAPS

Paul is a PMP, corporate lawyer, author, former Chair of Diversity & Inclusion at the Attorney General of BC and international professional speaker. As a PMP and technology lawyer, Paul has successfully completed billion dollar "impossible" projects. He is also a highly sought after speaker and trainer with a focus on workplace respect, diversity/inclusion, conflict management and leadership. He has presented to over 100 PM/BA events and PMI chapters in North America, Europe, the Middle East and Asia. Paul’s website is https://pushingpastimpossible.com.